Already have hearing aids but not wearing them? Let's fix that
Re-Fitting & Hearing Aid Rescue.
Already have hearing aids but not wearing them? Let's fix that — without automatically replacing them.
This is one of the most underutilised services in audiology, and one of the most valuable.
Many people who have purchased hearing aids are not wearing them — or not wearing them consistently. The reasons are usually fixable: the devices were never properly verified for your hearing loss, the fitting wasn't adjusted as your hearing changed, comfort or sound quality was never quite right, or the counselling and follow-up support wasn't adequate at the time of purchase.
What's involved: A Re-Fitting consultation begins with a review of your existing devices and your history with them. Real Ear Measurement is used to assess whether your current devices are actually delivering appropriate amplification for your hearing loss. In many cases, reprogramming, retuning, or minor adjustments — combined with proper counselling and a structured follow-up plan — can transform a pair of hearing aids that were gathering dust, into devices that genuinely help.
What this is not: A sales pitch for new hearing aids. If your existing devices are capable of meeting your needs, the goal is to make them work. If they genuinely cannot — perhaps because your hearing or situation has changed substantially — that will be explained clearly.
Who it's for: Anyone who has purchased hearing aids and is dissatisfied, struggling to adapt, or has simply stopped wearing them. Second opinions on device recommendations are also welcome here.
Note: Re-fitting services are available for devices purchased anywhere.
Duration: Min. two appointments, usually three
Other Services
Diagnostic Hearing Assessment.
The most important conversation starts with the most accurate picture.
A comprehensive clinical evaluation following Audiology Australia best-practice protocols — not a screen, not a quick check. You'll leave with a detailed report, a plain-language explanation of your results, and a clear recommended pathway forward.
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Extended High Frequency Audiometry.
Hearing beyond the standard test — excellent for tinnitus management and more.
One of very few clinics in Australia to offer EHF testing up to 16,000 Hz — the range standard tests miss entirely. Particularly valuable for tinnitus, speech-in-noise difficulty, and monitoring the effects of noise exposure or ototoxic medications.
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Tinnitus Assessment & Management.
There's no single solution for tinnitus. The right approach starts with the right assessment.
A dedicated tinnitus consultation that goes well beyond a standard hearing test — characterising your tinnitus, quantifying its impact, and building a personalised management plan drawn from evidence-based approaches including sound therapy, counselling, and hybrid hearing technology where appropriate.
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Hearing Technology — Customised Solutions.
The right device is actually a solution - one that fits your hearing, your life, and your goals.
As a fully independent audiologist with no manufacturer affiliations, every recommendation is made on clinical grounds alone. All fittings are verified using Real Ear Measurement — the gold standard for confirming your devices are actually delivering the right prescription.
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The Soundwell Program.
Hearing health is brain health. Soundwell makes that connection clinical, measurable, and yours.
A signature 12-month program that formally integrates cognitive screening and monitoring with hearing care — the only structured program of its kind in the region. For clients who want their hearing intervention to be accountable, evidence-based, and connected to their broader health picture.
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“I avoided having my hearing checked for years - didn’t really want to be told what I already knew. But Rachel was patient and thorough and I never once felt rushed or sold to.”
- Mark D, Orchardist