An Ear, Nose and Throat (ENT) specialist, GP or a specialist exercise physiotherapist are normally the right people to properly diagnose a balance or vestibular problem. Often a hearing assessment is required because our hearing and balance systems share the same inner ear organ. We can discuss your situation and, if need be, refer to one of our ENT colleagues for further assistance.

Ear wax is a natural ear canal moisturiser and defender against foreign bodies, dust and dirt, plus it has antibacterial properties.

Ear wax normally softens in the shower and moves its own way out of the canal, but can build up and become a problem. For hearing aid users, too much wax can prevent the amplified sound reaching the eardrum and can cause the hearing aid to whistle (called feedback) or sound distorted.

We work with nurses to remove wax by water syringing method when safe to do so, or preferably by micro-suction especially if you have middle ear problems or previous surgery.

A prior separate appointment is often needed so let us know if it’s been a while since someone checked you for ear wax, or let us know and we can often very quickly fit you in to check.

The use of different means of talking to your doctor or specialist is becoming commonplace. We can deliver many services over the phone, video calls via smartphone, tablets/ipads, home computer, laptop - almost anything connected to the internet! It means that if you can’t meet us in clinic, we can still help.

Many of the leading hearing aid manufacturers now offer RemoteCare via an app, which allows us to troubleshoot, adjust and fine-tune hearing aids while you’re at home, plus a whole lot more.

It’s nice to see you in person, but we know that this is not always possible. If you or someone in your residence knows a little about the internet, we can get a connection going to allow us to be there for you when you need help or have questions.

We regularly offer current technology and industry insights as part of a multi-disciplinary approach to hearing care and cognitive wellbeing.

We speak to GP’s and ENT colleagues in a formal monthly meeting format, however, these insights are a part of our everyday work and passion as we discuss and design better living outcomes with our clients.

We love sharing what we know and do.

We are equipped to perform a full range of hearing assessments for school-age children and adults, in our rooms or in the workplace.

• Diagnostic examinations and reports

• Aviation, diving, driving and pre-employment reports

• Police, armed forces and protective services tests

• Monitoring assessments

• Pre and post-surgical tests

Simply let us know what you need.

As independent clinicians you always get our best clinical judgement, for the best possible outcome. Our advice is not influenced by corporate ownership or commercial obligations. That means we offer hearing aid technology that is matched to your needs only.

And, you will always see Clinical Director Rachel Deane, or a clinical colleague, not a myriad of newcomers. We continuously keep up-to-date with advances in diagnostics, and new technologies, including Bluetooth connectivity, television solutions, emerging wearables tech and rechargeable device options.