Client Stories

Real experiences of people navigating hearing care, sharing the questions, decisions and changes that can shape their journey.

“Upon finding out at 50 I have what they call Tinnitus, I seemed to be coping ok with it until some 6 months later it become unbearable, so I reached out too two well known audiologist in our area and was told on both occasions that there was nothing that could be done. This sent me into a spin and I was actually wondering how am I going to cope with this and what was I going to do. I then received a recommendation to visit Deane Audiology in Gisborne. The minute I walked In it was clear that Rachel was there to help! no hard sell, She was someone I felt cared and genuinely wanted to help. The treatment plan and the hearing aids that she has prescribed have been life changing. Im finding that while my ear buds are changing I can still hear the noise, apart from that on a daily basis I'd say its fixed the sound that was crippling my everyday to the point of not even noticing the debilitating sounds anymore.
Thanks a million, Benny”

— Benny, Macedon Ranges

“After suffering from hearing loss all my life and being told nothing could be done I was overwhelmed with joy when Rachel told me she could help me. Using her expertise she selected the correct aids first up. My hearing aids have been life-changing. I no longer feel mentally exhausted in social situations trying to stay attentive to conversations. No more asking people to repeat themselves. I can't thank Rachel enough and would highly recommend her for her care and professionalism.”

— L Goss, Macedon Ranges

 

“I would highly recommend Deane Audiologists. Despite having hearing aids for a number of years, I have never experienced the level of testing, care, or follow‑up that I received here. Rachel is extremely professional and genuinely caring, always focused on achieving the best possible result for her patient. Her thorough approach and commitment to getting things right made an enormous difference to my hearing and overall confidence. A truly outstanding experience.”

— D Wintels, Deanside